Onpoint telcom

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OnPoint Telcom is now part of the BizReTek Family

BizReTek has acquired OnPoint Telcom, a full-service telecommunications company providing businesses of all sizes with a full line of communication systems and services. The acquisition strengthens BizReTek’s telecommunication offering as well as expands their IT expertise to Onpoint’s client base.

With over nearly a century of experience in the IT and telecom industries, this combination makes Biz ReTek’s experience and knowledge unrivaled in the Chicagoland area. In addition, Biz ReTek will become an authorizedESI Business Phone System dealer, adding to their long list of services.

Digital, VoIP cloud based business telephone systems.

OnPoint Telcom is an authorized dealer for ESI business phone systems which we represent as they are an industry leader. In addition we service Nortel, Avaya and Panasonic phone systems. Contact us for a free consultation.

Voice and data cabling.

OnPoint Telcom provides Category 3 voice, 5E enhanced data and fiber cabling. Whether the need is for a new office location or you need to add additional phones or computers to an existing office, OnPoint can handle the cabling job at the right price.

Pots, T1, PRI, SIP and more.

With all the new technologies and the sheer number of telephone companies providing them, you need an expert to sort through all of the buyer confusion that is out there today. OnPoint can help you find the right service and provider to work in conjunction with your telephone system while managing your costs.

Maintenance Service Agreements

A maintenance service agreement allows you to budget all your repair expenses and protects the company from unexpected costs by providing extended warranty protection. In addition, you get free technical support, remote maintenance, a guarantee of the fastest service possible and peace of mind. The yearly maintenance service agreement covers all your phones, cards, cabinets, power supplies, voice mail system, cable, jacks, line cords and handset cords.

Relocations and upgrades

OnPoint Telcom can move your existing system to your new business location. Also, we can upgrade you to any new technology that you need.


At OnPoint we take the time to work with you and demonstrate the various features and options before the installation of your new phone system so that it is installed the right way. If it is not installed and programmed properly and you don’t know how to use it, then you will never be satisfied. Training is provided during the installation process so that when we leave everyone at your company knows how to use the system. Also, we offer unlimited user and administrator training for 30 days after the installation. OnPoint has phone and e-mail technical support if you ever need help with your new ESI telephone system.

Voice mail and automated attendant

OnPoint Telcom works with each customer to tailor the voice mail and automated attendant system for the specific needs of the individual company. Working with each person to set up their voice mail box and customizing the automated attendant to perform call routing, company directory information, automatic day/night operation, off-premises transfer, cell phone notification and more is all part of our service to you.

Telephone and computer integration

The integration of your phone with your PC allows you to manage your phone calls, manage your voice mail, organize your contacts, log your inbound and outbound calls, send secure text-messaging, program your phone and much more all from your PC screen. This will enhance your day-to-day communications with these advanced capabilities. Call us to discuss how this can benefit your company.

Call accounting

Many new business phone systems today have built-in call accounting services or provide a data port from which the data can be captured. We offer various accounting software packages which allow manipulation of this data for your use. Contact us and we can discuss your specific needs.

Professional on hold and auto attendant recordings

OnPoint offers telephone equipment with either built-in storage for information on hold or external playback devices that use CD’s or FOB’s. We work with a professional recording specialist who will develop a info on hold script with background music to suit your specific needs. As always, let us know your needs and we will be glad to assist you.


Contact us to discuss your specific conferencing needs and we can recommend the best solution from using the business phone system to subscribing to one of our conferencing services.

Remote Administration

Many companies today do not have a full time IT staff or even a part time telephone system administrator which makes remote administration one of the most valuable technologies available today. This allows OnPoint Telcom to remotely perform many tasks for you including making programming changes, do diagnostics , perform normal system software upgrades and back-up the systems database so that it can be restored in the unlikely event of a system failure. If you have a maintenance contract we do all of this for free.

Printed telephone set labels

OnPoint Telcom professionally prints labels for your new telephones which makes it easy for employees to know what every button on your phone does. This service is available from OnPoint on a continuing basis or we can provide your system administrator with free software which will allow you to keep the phone labels up to date and professional looking.

Financing and Leasing available

A new business telephone system can be a major expense, but it doesn’t have to be. You can finance lease the new system and pay it off over time, from 12 to 60 months and at the end of the lease you own your equipment for just $1. Call OnPoint Telcom today and get current lease rates and terms.

Ready to start your next project?
Call 888.490.5619