Onpoint telcom & A-Tel Communications
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OnPoint Telcom & A-Tel Communications are now part of Biz ReTek
With over a century of combined experience in the IT and telecom industries, the addition of OnPoint Telcom and A-Tel Communications makes Biz ReTek’s experience and knowledge unrivaled in the Chicagoland area. In addition to our added offerings, Biz ReTek is now an authorized ESI Business Phone System dealer and services most of the industries leading phone systems.
A POWERHOUSE FOR IT & TELCOM SOLUTIONS
Digital, VoIP cloud based business telephone systems.
Biz ReTek is an authorized ESI dealer and also supports many other indsutry leading phone systems. In addition we service Nortel, Avaya, Inter-Tel, ConnectMeVoice Cloud, Access One Cloud, Panasonic and many other phone systems. Don’t see your system listed? No problem – we can work on almost any other system!
Voice and data cabling.
Biz ReTek provides Category 3 voice, CAT 6 data, 5E enhanced data and fiber cabling. Whether the need is for a new office location or adding additional phones or computers to an existing office, we can handle the cabling job at the right price.
Pots, T1, PRI, SIP and more.
With all the new technologies and the sheer number of telephone companies providing them, you need an expert to sort through all of the buyer confusion that is out there today. Biz ReTek can help you find the right service and provider to work in conjunction with your telephone system while managing your costs.
Maintenance Service Agreements
A maintenance service agreement allows you to budget all your repair expenses and protects the company from unexpected costs by providing extended warranty protection. In addition, you get free technical support, remote maintenance, a guarantee of the fastest service possible and peace of mind. The yearly maintenance service agreement covers all your phones, cards, cabinets, power supplies, voice mail system, cable, jacks, line cords and handset cords.
Relocations and upgrades
Biz ReTek can move your existing system to your new business location. Also, we can upgrade you to any new technology that you need.
At Biz ReTek we take the time to work with you and demonstrate the various features and options before the installation of your new phone system so that it is installed the right way. If it is not installed and programmed properly and you don’t know how to use it, then you will never be satisfied. Training is provided during the installation process so that when we leave everyone at your company knows how to use the system. Also, we offer unlimited user and administrator training for 30 days after the installation. Biz ReTek has phone and e-mail technical support if you ever need help with your new ESI or other telephone system.
Voice mail and automated attendant
Biz ReTek works with each customer to tailor the voice mail and automated attendant system for the specific needs of the individual company. Working with each person to set up their voice mail box and customizing the automated attendant to perform call routing, company directory information, automatic day/night operation, off-premises transfer, cell phone notification and more is all part of our service to you.
Telephone and computer integration
The integration of your phone with your PC allows you to manage your phone calls, manage your voice mail, organize your contacts, log your inbound and outbound calls, send secure text-messaging, program your phone and much more all from your PC screen. This will enhance your day-to-day communications with these advanced capabilities. Call us to discuss how this can benefit your company.
Many new business phone systems today have built-in call accounting services or provide a data port from which the data can be captured. We offer various accounting software packages which allow manipulation of this data for your use. Contact us and we can discuss your specific needs.
Professional on hold and auto attendant recordings
Biz ReTek offers telephone equipment with either built-in storage for information on hold or external playback devices that use CD’s or FOB’s. We work with a professional recording specialist who will develop a info on hold script with background music to suit your specific needs. As always, let us know your needs and we will be glad to assist you.
Contact us to discuss your specific conferencing needs and we can recommend the best solution from using the business phone system to subscribing to one of our conferencing services.
Many companies today do not have a full time IT staff or even a part time telephone system administrator which makes remote administration one of the most valuable technologies available today. This allows Biz ReTek to remotely perform many tasks for you including making programming changes, do diagnostics , perform normal system software upgrades and back-up the systems database so that it can be restored in the unlikely event of a system failure. If you have a maintenance contract we do all of this for free.